02 / Support plan
Professional
20 hours a month
For a site that is part of how the organisation works and changes with it. A shared backlog, a monthly review, and enough hours to move things without a business case each time.
How the hours behave
Unspent hours carry for one month, so a quiet period funds the busy one. When the work is genuinely bigger than the plan, it gets scoped instead of squeezed.