05 / Service
Support and care
A named person, a shared queue, no ticket ping-pong.
Support is where the relationship earns trust or loses it. We keep it small enough that the engineer reading your message is the engineer fixing it.
What a plan covers
Keep the site current and safe, answer questions, and make the small improvements you keep meaning to ask for. Anything larger is scoped separately so it never eats the month.
What we send you
A short log of every change, so at renewal you can see exactly where the hours went.